Subscription

A: The GoENTRA “Start for Free” program offers a generous free trial, giving you a risk-free opportunity to experience the power of our access control solutions. When you sign up for a new account, you automatically receive complimentary licenses for the following:

• GoENTRA Standard (10 Licenses, 2 Months): Manage mobile access control and secure messaging for a small team.
• GoENTRA Professional (5 Licenses, 2 Months): Access advanced features such as broadcast messaging, facility management, and visitor invitations for key personnel.
• GoENTRA Kiosk (1 License, 2 Months): Set up a self-service kiosk for visitor registration or other access control needs (available on Android tablets).
• GoENTRA Cloud (1 License, 2 Months): Experience cloud-based access control with remote reader management (requires a Cloud Interface Unit or CIU).
• This free trial allows you to explore the full range of GoENTRA functionalities and discover how it can streamline your security and access management. There’s no upfront cost, so try it out and see the benefits for yourself!

Q: What are the differences between GoENTRA Standard and GoENTRA Professional?
A: GoENTRA Standard is designed for regular users, offering essential features such as mobile ID access control and corporate security messaging. In contrast, GoENTRA Professional is tailored for executive users, providing advanced functionalities like creating broadcast messages, managing facilities, overseeing visitor management, and handling workflow authorizations.

Q: Which mobile phones are compatible with the GoENTRA App?
A: The GoENTRA App is compatible with all current generations of Android and Apple iOS smartphones, ensuring a wide range of users can benefit from its features.

Q: Where can I download the GoENTRA App?
A: The GoENTRA App can be downloaded from the app stores for both Android and Apple iOS devices. Simply search for “GoENTRA” in your app store, or visit the official GoENTRA page for direct download links.

Q: Can you explain what GoENTRA Kiosk is?
A: GoENTRA Kiosk is a versatile Android application designed for Visitor Management Systems. It offers two modes of operation: self-service mode, allowing visitors to manage their own check-in process, and receptionist mode, providing staff with tools to assist visitors.

Q: Are Email, WhatsApp, and SMS messaging services included and free of charge?
A: Email, WhatsApp, and printing services are included in the basic kiosk subscription. However, SMS messaging incurs additional fees, which vary by country. The availability of WhatsApp services is also country-specific. For detailed information, please contact our support team.

Q: What hardware does GoENTRA Kiosk require?
A: The GoENTRA Kiosk application is designed for use on an Android tablet, which can be mounted on a wall or placed on a desktop. It is typically installed in the visitor arrival lobby for efficient visitor processing.

Q: How does the Self-Service Mode function in GoENTRA Kiosk?
A: In Self-Service Mode, visitors can scan their QR code to retrieve their invitation, confirm their arrival, complete necessary declarations, and, if needed, submit a selfie for host approval, streamlining the check-in process.

Q: What functions are available in GoENTRA Kiosk’s Receptionist Mode?
A: Receptionist Mode allows staff to provide manual visitor services, such as creating and retrieving visitor invitations, amending visitor data, and resending or reprinting SMS, Email, WhatsApp messages, or QR tickets for visitor access.

Q: What is the recommended deployment for GoENTRA Kiosk?
A: It is recommended to deploy at least two GoENTRA Kiosks in Self-Service Mode and one in Receptionist Mode per visitor lobby. The number of additional kiosks may vary based on visitor traffic and service level requirements.

Q: What is GoENTRA Cloud?
A: GoENTRA Cloud is a subscription service for managing Cloud Interface Unit (CIU) devices within the IBSSgo system. CIUs enable remote access control using IBSSgo as the cloud controller.

Q: How many GoENTRA Cloud licenses do I need for one CIU unit?
A: One GoENTRA Cloud license is sufficient to support a single CIU unit and two readers: CIU Reader IN and CIU Reader OUT.

Q: How do I get started with GoENTRA Cloud?
A: Getting started with GoENTRA Cloud is quick and easy! Here’s how:

• Existing IBSSgo Account Holders: If you’re already using IBSSgo, simply log in to your account. Look for a section dedicated to “Subscriptions” or a button to manage your GoENTRA Cloud licenses.
• New Users: Visit the IBSSgo website to explore GoENTRA Cloud and its features in more detail. If you have any questions or need assistance, click the “Enquiry” button on the website to contact the GoENTRA sales team. They will guide you through the process of acquiring GoENTRA Cloud licenses.

Q: What is the role of IBSSgo in mobile access control?
A: IBSSgo serves as a comprehensive cloud-based management portal designed to set up and oversee the entire lifecycle of a mobile access control solution within an enterprise. Its key functions include registering new mobile users, assigning access to specific functions, managing workflow authorizations, and acting as the access controller for cloud-based access control systems.

Q: How can I initiate and manage my IBSSgo subscriptions?
A: Initiating and managing your IBSSgo subscriptions is straightforward. The platform provides a full suite of B2B e-commerce tools, allowing you to create an account, subscribe to services, and monitor and renew your subscriptions. All payments are securely processed through the STRIPE payment gateway, ensuring the highest level of payment security.

Q: How does user management function within IBSSgo?
A: Upon subscribing to IBSSgo, you automatically assume the role of superuser. This role grants you the ability to create additional users, assign roles, and grant permissions as required. Each corporate account can create up to 5 users, facilitating scalable management of user access.

Q: How much does IBSSgo and GoENTRA Cloud cost?
A: IBSSgo offers a cost-effective solution. For GoENTRA Cloud, a subscription is required for each Cloud Interface Unit (CIU) installed. CIUs facilitate remote access control by connecting readers to IBSSgo, which acts as the cloud-based controller for processing and authorizing access. This means you only pay for the GoENTRA Cloud subscription associated with managing CIUs, enabling remote access functionality.

Q: Is synchronization with the IBSSweb database possible through IBSSgo?
A: Yes, IBSSgo can be linked to the IBSSweb database, which can be hosted on a LAN with internet access or in the cloud. This connection ensures automatic synchronization of cardholder and event tables, ensuring accurate and efficient operations.

Q: What security features are integrated into IBSSgo?
A: IBSSgo incorporates several advanced security measures to safeguard your enterprise’s data and access controls:

• Hosted on the Azure app service platform, IBSSgo benefits from managed services ensuring security patching, scalability, and firewall protection.
• Utilizes HTTPS, a secure protocol employing encryption for safe communication across networks and the internet.
• Implements web API authentication to authenticate and authorize users, enhancing overall security.
• Leverages Azure SQL Database, offering high performance, scalability, robust security features, and comprehensive management capabilities.

Q: What are the key features of the GoENTRA app?
A: GoENTRA offers a variety of features to streamline access control, communication, and security management. Here’s a breakdown of some core functionalities:

• Mobile Access: Transform your smartphone into a secure key. Gain access through ASIS readers using Bluetooth Low Energy (BLE) technology. It offers three access modes for convenience:

1. Vicinity Mode: Automatically unlocks compatible doors when nearby.
2. Autowave Mode: Raise your phone near the reader for automatic unlocking.
3. Wave Mode: Manually activate your phone’s Bluetooth to unlock the reader.

• Credential Management: Manage access credentials directly within the app. This includes viewing your User Access Group (UAG) information and updating your card PIN for added security.
• Broadcast Messaging: Stay informed! Managers or security personnel can send important announcements directly to your phone through the app.
• Incident Reporting: Encounter an issue or have feedback? Conveniently report incidents or provide valuable feedback to the security management team through the GoENTRA app.
• Facility Booking: Need to reserve a meeting room or workspace? Book available facilities directly through the app, ensuring efficient resource utilization.
• Visitor Request: Expecting a visitor? Send secure invitations through the app. Visitors can receive notifications via email, SMS, or WhatsApp.
• Event Management: View event information relevant to your access card, keeping you informed about any pertinent details.
• Reader Management: (For authorized users) Manage reader settings by downloading them to the R500 Reader using Bluetooth Low Energy.

Q: How do I subscribe to a GoENTRA Cloud license?
A: GoENTRA Cloud subscriptions are managed through the IBSSgo system. Here’s how to subscribe:

1. Log in to your IBSSgo account
2. Access the IBSSgo Subscription Module
3. Navigate to the Subscription module. You can find a link or button within the IBSSgo interface that leads you to this section.
   Note: If you are unable to locate the Subscription module, refer to the IBSSgo system documentation or contact our support team for assistance.

Q: Which payment methods are accepted?
A: IBSSgo utilizes a secure payment gateway powered by Stripe. This allows you to conveniently pay for your GoENTRA Cloud license using a debit or credit card.

Q: Can I use a voucher to redeem a free license?
A: Yes. You can redeem a valid voucher code to acquire a GoENTRA Cloud license at no cost. Vouchers are typically provided by authorized dealers or ASIS Technologies.

Q: How do I find available vouchers?
A: If you have a voucher code, you can access the voucher module within IBSSgo to redeem it.

Q: What information does a voucher contain?
A: Each voucher includes the following details:

• Voucher Code: This unique code is used to redeem the license.
• License Information: This specifies the type and duration of the GoENTRA Cloud license associated with the voucher.
• Expiry Date: This indicates the date by which you must redeem the voucher code.

Q: Where can I buy other hardware compatible with the GoENTRA mobile access control system?
A: To purchase compatible hardware, please contact any of our authorized partners or reach out to us directly using the Sales Enquiry form. For detailed product information, visit our website: www.asis-technologies.com.

Q: Can I become a Partner to resell the GoENTRA mobile access control system?
A: Absolutely! If you’re interested in partnering with us, simply click the IBSSgo Partner Registration form, and we will get in touch with you shortly.

Q: What are the benefits of becoming a partner?
A: As a partner, you will:

• Enjoy exclusive discounts and attractive pricing tailored just for you.
• Gain access to an exclusive B2B partners area where you can sign on new customers, manage subscriptions, and receive discount codes and vouchers as welcome gifts for new subscribers. For more detailed information, visit our Partner Program page.