Q: What is Local Controller Mode?
A: In local controller mode, readers are connected to either a single-door or multi-door local controller. These local controllers are then linked to the backend server via a LAN connection. The R500 readers can connect to a local controller and authenticate mobile devices using the GoENTRA App.

Q: What is Cloud Controller Mode?
A: In cloud controller mode, the R500 reader is connected to the Cloud Interface Unit (CIU). The CIU controls and monitors the access control door and receives commands from the IBSSgo cloud. When a user requests access using a mobile device with the GoENTRA App, the CIU processes the command from the cloud to manage door access.

Q: How secure is GoENTRA Mobile Access?
A: At ASIS Technologies, security, integrity, and confidentiality are our top priorities. Our system ensures high data security to maintain privacy and protection. All sensitive data is encrypted using industry-leading algorithms like AES128. Our professional hardware architecture places all lock control circuits physically on the secured side of the door. The IBSSgo system is hosted in a highly secure Azure cloud environment. All sensitive data transmitted from the cloud server is encrypted using the AES128 algorithm and decrypted only at the intended destination.

Q: What makes GoENTRA Mobile Access different from other mobile access solutions?
A: The GoENTRA app offers users additional features such as incident reporting, security operation notifications, facility booking, a visitor management system, and much more.

Q: What integration does GoENTRA Mobile Access provide?
A: GoENTRA Mobile Access offers seamless integration with IBSSweb. In Local Controller Mode, mobile readers are connected to either a single-door or multi-door local controller, which is then connected to the backend server IBSSweb via LAN. Additionally, GoENTRA integrates with visitor management and facility booking systems, providing a comprehensive access control solution.

Q: Which mobile phones are compatible with the GoENTRA App?
A: The GoENTRA App is compatible with all current generations of Android and Apple iOS smartphones, ensuring a wide range of users can benefit from its features.

Q: Where can I download the GoENTRA App?
A: The GoENTRA App can be downloaded from the app stores for both Android and Apple iOS devices. Simply search for “GoENTRA” in your app store, or visit the official GoENTRA website for direct download links.

Q: Can you explain what GoENTRA Kiosk is?
A: GoENTRA Kiosk is a versatile Android application designed for Visitor Management Systems. It offers two modes of operation: self-service mode, allowing visitors to manage their own check-in process, and receptionist mode, providing staff with tools to assist visitors.

Q: What hardware does GoENTRA Kiosk require?
A: The GoENTRA Kiosk application is designed for use on an Android tablet, which can be mounted on a wall or placed on a desktop. It is typically installed in the visitor arrival lobby for efficient visitor processing.

Q: How does the Self-Service Mode function in GoENTRA Kiosk?
A: In Self-Service Mode, visitors can scan their QR code to retrieve their invitation, confirm their arrival, complete necessary declarations, and, if needed, submit a selfie for host approval, streamlining the check-in process.

Q: What functions are available in GoENTRA Kiosk’s Receptionist Mode?
A: Receptionist Mode allows staff to provide manual visitor services, such as creating and retrieving visitor invitations, amending visitor data, and resending or reprinting SMS, Email, WhatsApp messages, or QR tickets for visitor access.

Q: What is the recommended deployment for GoENTRA Kiosk?
A: It is recommended to deploy at least two GoENTRA Kiosks in Self-Service Mode and one in Receptionist Mode per visitor lobby. The number of additional kiosks may vary based on visitor traffic and service level requirements.

Q: What is GoENTRA Cloud?
A: GoENTRA Cloud is a subscription service for managing Cloud Interface Unit (CIU) devices within the IBSSgo system. CIUs enable remote access control using IBSSgo as the cloud controller.

Q: How do I set up the CIU?
A: Setting up the CIU involves adding it to the IBSSgo system and then syncing its settings with the GoENTRA app. Here’s a general guide:

• Add CIU Details to IBSSgo: Refer to the documentation or website of the IBSSgo system for specific steps on adding CIU details.
• Sync CIU with GoENTRA App:

1. Open the GoENTRA app.
2. Navigate to Settings > Reader Management.
3. Choose the CIU Reader you want to sync.
4. Select the Nearby R500 Reader (assuming this is the reader connected to your CIU).
5. Tap the Sync Button to synchronize the settings.

Q: What is the role of IBSSgo in mobile access control?
A: IBSSgo is a comprehensive cloud-based management portal designed to oversee the entire lifecycle of a mobile access control solution within an enterprise. Its key functions include registering new mobile users, assigning access, managing workflow authorizations, and serving as the access controller for cloud-based systems.

Q: Is synchronization with the IBSSweb database possible through IBSSgo?
A: Yes, IBSSgo can be linked to the IBSSweb database, which can be hosted on a LAN with internet access or in the cloud. This connection ensures automatic synchronization of cardholder and event tables, ensuring accurate and efficient operations.

Q: What security features are integrated into IBSSgo?
A: IBSSgo incorporates several advanced security measures to safeguard your enterprise’s data and access controls:

• Hosted on the Azure app service platform, IBSSgo benefits from managed services ensuring security patching, scalability, and firewall protection.
• Utilizes HTTPS, a secure protocol employing encryption for safe communication across networks and the internet.
• Implements web API authentication to authenticate and authorize users, enhancing overall security.
• Leverages Azure SQL Database, offering high performance, scalability, robust security features, and comprehensive management capabilities.

Q: What are the key features of the GoENTRA app?
A: GoENTRA offers a variety of features to streamline access control, communication, and security management. Here’s a breakdown of some core functionalities:

• Mobile Access: Transform your smartphone into a secure key. Gain access through ASIS readers using Bluetooth Low Energy (BLE) technology. It offers three access modes for convenience:

1. Vicinity Mode: Automatically unlocks compatible doors when nearby.
2. Autowave Mode: Raise your phone near the reader for automatic unlocking.
3. Wave Mode: Manually activate your phone’s Bluetooth to unlock the reader.

• Credential Management: Manage access credentials directly within the app. This includes viewing your User Access Group (UAG) information and updating your card PIN for added security.
• Broadcast Messaging: Stay informed! Managers or security personnel can send important announcements directly to your phone through the app.
• Incident Reporting: Encounter an issue or have feedback? Conveniently report incidents or provide valuable feedback to the security management team through the GoENTRA app.
• Facility Booking: Need to reserve a meeting room or workspace? Book available facilities directly through the app, ensuring efficient resource utilization.
• Visitor Request: Expecting a visitor? Send secure invitations through the app. Visitors can receive notifications via email, SMS, or WhatsApp.
• Event Management: View event information relevant to your access card, keeping you informed about any pertinent details.
• Reader Management: (For authorized users) Manage reader settings by downloading them to the R500 Reader using Bluetooth Low Energy.

Q: How to set up GoENTRA on Android Phone?
A: Follow these steps to install GoENTRA on your Android device:

1. Download GoENTRA from the Google Play Store here. 
2. Install the app and open it.
3. Scan the Registration QR Code received via email.
4. Enter the Cardholder ID to verify cardholder data.
5. Enter the OTP received via SMS.
6. Complete the registration process.

Q: How to set up GoENTRA on iOS Phone?
A: Follow these steps to install GoENTRA on your iOS device:

1. Download GoENTRA from the App Store here.
2. Install the app and open it.
3. Scan the Registration QR Code received via email.
4. Enter the Cardholder ID to verify cardholder data.
5. Enter the OTP received via SMS.
6. Complete the registration process.

Q: How to set up GoENTRA Kiosk on an Android tablet?
A: Follow these steps to install and configure GoENTRA Kiosk on your Android device:

1. Go to the Google Play Store and search for “GoENTRA Kiosk”. Alternatively, you can access the app directly here. 
2. Once downloaded, install the GoENTRA Kiosk app on your phone.
3. Then, open the app to begin the setup.
4. Provide your IBSSgo username and password for authentication purposes.
5. Choose the specific kiosk option that you want to set up.
6. Input the KIOSK PIN for verification purposes.
7. Follow any additional on-screen instructions to finalize the registration process.